Frequently Asked Questions

Enter the pickup and destination in the ROVIANT Portal. Some specialized or longer-distance requests require additional details and review before confirmation.

A customer can start an eligible standard quote without an account. Sign-in is required before secure booking.

Continue from the quote into the ROVIANT Portal. Available payment options appear during the authenticated booking process when applicable.

Sign-in connects the booking to the customer account and provides access to applicable payment, delivery status, and delivery records.

Signed-in customers can view available customer-facing delivery status and records in the ROVIANT Portal.

ROVIANT serves Los Angeles County, selected surrounding areas, and longer-distance regional routes reviewed and confirmed by request. Availability depends on the route and request details.

Use the structured Business Account request. ROVIANT reviews the delivery needs and provides the appropriate next step.

Depending on the account and role, business workspaces can support delivery activity, Departments, Projects, Cost Centers, analytics, delivery records, and role-based team access.

Yes. Scheduled Delivery supports one eligible delivery requested for a future date and time, subject to confirmation and current booking requirements.

No. The current service covers one scheduled delivery and is not a recurring route program.

Share the route, timing, item, access, and vehicle-fit details through the Long-Distance Review request so ROVIANT can evaluate the delivery.

Carrier Handoff is for an eligible carrier-ready shipment that ROVIANT takes to the selected carrier. Customers provide the required prepaid label, QR code, or other prepaid-ready material and instructions. ROVIANT does not create shipping labels or purchase postage, and the carrier controls acceptance.

Create an account or log in, then continue through the authenticated booking area and provide the required handoff details.

Eligible prepared documents, administrative materials, and sealed packages may fit when handling requirements are disclosed and accepted. ROVIANT does not represent this service as meeting every medical-compliance requirement.

Eligible sealed legal documents and professional materials may fit. ROVIANT does not provide legal advice, process serving, notarization, court-filing guarantees, or delivery-outcome guarantees.

Use the quote path for a new standard delivery. For account, delivery, business-account, long-distance, or general support needs, use the appropriate Contact ROVIANT option.